Refunds, Returns & Membership Cancellation

Membership Commitment
All UNWRAPPED memberships begin with an initial six-month commitment and are billed monthly at the membership rate selected at enrollment.
By enrolling, you authorize UNWRAPPED to charge your selected payment method each month for a minimum of six consecutive months.
Cancellation requests may be submitted at any time during the initial six-month term; however, cancellation will become effective only after the six-month minimum commitment has been completed. Except where required by law, monthly membership payments remaining within the initial six-month commitment remain due.
After the initial six-month commitment, membership continues month-to-month until canceled.

Membership Cancellation
After completion of the initial six-month commitment, you may cancel your membership at any time before your next billing date.
Cancellation stops future membership renewals and becomes effective at the end of the then-current paid billing period. We do not provide prorated refunds for partially used billing periods.
Cancellation does not cancel or refund gift purchases, travel arrangements, event tickets, reservations, custom sourcing, or other third-party purchases that have already been approved or placed on your behalf.
Members may cancel through the cancellation method provided in their online account or through the same electronic method made available at enrollment.

Gifting Allowances
Each membership tier includes a maximum number of managed gifting occasions per membership year, as stated on the applicable membership plan.
To align gifting access with the six-month minimum commitment, annual gifting allowances are administered across two six-month service periods:
Signature: up to 4 gifting occasions per six-month period, up to 8 per membership year.
Curated: up to 10 gifting occasions per six-month period, up to 20 per membership year.
Elite: up to 30 gifting occasions per six-month period, up to 60 per membership year.
Unused gifting occasions from the first six-month service period may be used during the second six-month period as long as the membership remains active.
Unused gifting occasions expire at the end of the applicable membership year, have no cash value, are nontransferable, and are not eligible for refund or account credit.
Gifting occasions represent UNWRAPPED’s sourcing, coordination, wrapping, fulfillment, and related concierge services. The cost of the gift itself is not included in the membership fee and is billed separately.

Membership Fee Refunds
Membership fees are generally non-refundable once charged, including months in which a member does not use their available gifting or concierge benefits.
We will correct duplicate charges, billing errors, or other erroneous charges made by UNWRAPPED.
Nothing in this policy limits any refund, cancellation, or other rights that cannot legally be waived under applicable law.

Gift Approval & Payment
Before purchasing a gift on your behalf, UNWRAPPED will provide the gift selection and applicable price for your approval.
Once you approve a gift and UNWRAPPED places the order, the purchase is considered authorized and generally cannot be canceled or refunded solely because you or the recipient changes your mind.
Gift purchases are billed separately from membership fees.
The price presented for an approved gift may include UNWRAPPED’s sourcing and merchandise margin. Applicable taxes and any charges not included within your membership benefits will be disclosed before purchase.

Gift Returns & Exchanges
Because UNWRAPPED sources gifts from a variety of retailers, designers, artisans, and specialty vendors, return eligibility may vary by item.
When an item is eligible for return or exchange under the originating retailer’s or vendor’s policy, UNWRAPPED will assist the member with coordinating the return.
Any return shipping charges, restocking fees, vendor fees, price differences, or other costs associated with a discretionary return or exchange may be the responsibility of the member unless otherwise stated.
Original membership fees and concierge services already performed are not refundable because a gift is returned.

Final-Sale & Nonreturnable Gifts
Certain gifts may not be eligible for return or exchange, including, but not limited to:
Personalized or monogrammed items
Custom-made or made-to-order items
Perishable goods
Food, flowers, or other time-sensitive products
Artwork or collectibles purchased on a final-sale basis
Rare, limited-edition, vintage, or specialty-sourced merchandise
Event tickets
Travel reservations
Items designated as final sale by the originating retailer or vendor
UNWRAPPED will communicate known material return restrictions before purchase whenever reasonably possible.

Damaged, Defective or Incorrect Gifts
If a gift arrives damaged, defective, or materially different from the item approved, please notify UNWRAPPED as soon as possible and no later than 7 days after delivery.
Please retain the product, original packaging, and shipping materials and provide photographs when requested so that we can pursue a replacement, refund, carrier claim, or other appropriate resolution.
When the error is attributable to UNWRAPPED, we will work to correct the issue at no additional cost to the member.
When the issue originates with a retailer, manufacturer, carrier, or other third party, UNWRAPPED will coordinate with that party on the member’s behalf, subject to the third party’s applicable policies and available remedies.

Lost or Undelivered Gifts
If tracking indicates that a gift has not been delivered within the expected delivery window, contact UNWRAPPED promptly so that we can investigate with the carrier.
UNWRAPPED will assist with carrier claims, replacement shipments, or other available remedies when appropriate.
Delivery dates may be affected by carrier delays, weather, vendor availability, holiday volume, and other circumstances outside UNWRAPPED’s reasonable control.

Shipping Address Errors & Returned Packages
Members are responsible for providing complete and accurate recipient names, delivery addresses, and other fulfillment information.
Standard shipping included with an eligible membership applies to the original standard shipment.
If a package is returned, redirected, or must be reshipped because the member supplied an incorrect or incomplete address, additional shipping and handling charges may apply.

Expedited & Special Shipping
Standard U.S. shipping is included where expressly stated in the applicable membership tier.
Expedited shipping, same-day courier service, oversized or unusually heavy shipments, international shipping, special handling, and other non-standard delivery services are not included unless expressly stated and may result in additional charges disclosed before shipment.

Travel, Events & Third-Party Reservations
Travel arrangements, tickets, experiences, reservations, accommodations, and other third-party purchases are subject to the cancellation, change, refund, and credit policies of the applicable airline, hotel, venue, tour operator, ticket provider, travel supplier, or other third party.
Once approved and booked, these purchases cannot be refunded by UNWRAPPED except to the extent a refund or credit is available from the applicable third party.
Any nonrefundable third-party charges remain the member’s responsibility.

Changes to Membership Tier
Changes to a membership tier may affect available benefits and gifting allowances.
Upgrades may take effect immediately, subject to the applicable pricing and terms provided at the time of the change.
Downgrades ordinarily take effect at the beginning of the next eligible billing period after completion of any applicable minimum commitment.
Membership benefits, gifting occasions, and other privileges are not redeemable for cash.

Our Right to Cancel a Membership
UNWRAPPED reserves the right to suspend or terminate a membership for nonpayment, fraud, misuse of membership benefits, abusive conduct, or material violation of our Terms of Service.
If UNWRAPPED terminates a membership for reasons unrelated to a member’s breach or misuse, future membership charges will stop and any refund legally required or otherwise appropriate for services not provided will be issued.

Questions About a Charge, Return or Cancellation
If you believe you were charged incorrectly, need assistance with a return, or wish to cancel your membership, please contact UNWRAPPED through the cancellation or Contact Us options provided on our website.
We want our policies to be clear before you purchase. Please contact us with any questions about the eligibility of a particular gift, service, reservation, or purchase before approving it.